Shipping policy
Shipping Policy
Last updated: September 2026
Thanks for shopping with Mood Pin. Here's everything you need to know about how we get your order to you.
Processing Time
Orders are typically processed within 1 to 3 business days after purchase. You'll receive a confirmation email once your order ships, along with tracking information.
Shipping Time
- United States: 1 to 2 weeks from the date of shipment.
- Delivery times are estimates and may vary due to carrier delays, customs processing, or high order volume during peak seasons.
Shipping Costs
All orders within the United States ship free, no minimum purchase required.
Order Tracking
Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.
Delayed or Missing Orders
If your order hasn't arrived within the estimated delivery window, please check your tracking information first. If there's no update or you're still concerned, reach out to us at moodpinsupport@gmail.com and we'll help track it down.
Incorrect Shipping Address
Please double check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error shortly after ordering, contact us right away and we'll do our best to update it before the order ships.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, contact us at moodpinsupport@gmail.com with your order number, and we'll arrange a replacement or refund at no extra cost to you.
Contact Us
Questions about your shipment? Email us anytime at moodpinsupport@gmail.com.